Privacy Policy

Last updated: November 2026

Introduction

Crag-spark is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

Information We Collect

Information You Provide

When you use our contact forms or request services, we collect:

• Name
• Email address
• Service preferences
• Project details and enquiry information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and service requests
• Providing architectural consultation services
• Communicating about projects and services
• Improving our website and service offerings
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or accept cookies
• Contractual necessity when providing services you request
• Legitimate interests in improving our services and website
• Legal obligations under UK and EU law

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorised personnel who require it to perform their duties.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting business
• Professional advisers when necessary for legal or business purposes
• Law enforcement or regulatory authorities when required by law

All third parties with whom we share data are required to protect your information and use it only for specified purposes.

Your Rights

Under data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Request transfer of your data to another organisation
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Beaumont Street, Oxford, OX1 2NP, United Kingdom